1. Scope of this Privacy Policy
The WHATSNEXX Privacy Policy governs all collection, use and disclosure of personal information by WHATSNEXX. The WHATSNEXX Privacy Policy does not apply to information that is exempted from the definition of "personal information" in applicable privacy statutes.
2. WHATSNEXX Privacy Organization Structure
Enquiries about WHATSNEXX’s privacy policy and procedures may be directed to WHATSNEXX’s Privacy Officer, who can be reached at 1.866.527.7980 or at info@whatsnexx.com, or at 19, Cour le Royer Ouest, Suite 202, Montreal, QC H2Y 1W4.
3. Collection and Use of Personal Information
We may collect personal information from you when you:
• Visit the whatsnexx.com web site
• Fill out an online form on the whatsnexx.com web site
• Contact whatsnexx by telephone
4. WHATSNEXX Use of Personal Information
WHATSNEXX may use personal information to:
• Identify customers, employees and suppliers and to establish and maintain a relationship with them
• Provide customers with ongoing service, including to process orders, to ensure proper delivery and to better assist customers when they visit or call us
• Provide WHATSNEXX customers with information about other "WHATSNEXX products" and services that may be of interest to them
• Improve our product and service offerings
• Protect against error and fraud
• Comply with legal and audit requirements
WHATSNEXX may also be personal information to create statistics about our business. These statistics do not contain any information that could personally identify any individual customer, employee or supplier.
5. Other Uses of Personal Information
In the event that all or part of WHATSNEXX’s assets were sold or financed, or if WHATSNEXX were to merge with another company, personal information in the possession of WHATSNEXX could be disclosed to the lender, buyer or merger partner, provided such personal information were to be used in strict compliance with the WHATSNEXX Privacy Policy.
WHATSNEXX may also disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting any debt owed by you.
6. Disclosure of Personal Information
WHATSNEXX will not trade, rent or sell your personal information to any third party unless we tell you about it and obtain your consent.
7. Agents and Third Party Transfers
Some products and services that are provided through WHATSNEXX may be provided by third parties in cooperation with WHATSNEXX. In order to provide you with the products or services that you request from us, we may have to transfer information about you to these third parties.
Where WHATSNEXX transfers personal information to third parties for processing on behalf of WHATSNEXX, a contract containing appropriate privacy protection terms will be in place before any information is transferred to the third party. These terms must provide that the third party will not use the personal information for their own purposes, they will keep the personal information secure, and they will only process the information on the instructions of WHATSNEXX.
In addition, using certain third party products to purchase products or services from WHATSNEXX may require us to provide your personal information to third parties in order to process the transaction.
8. Individual Access to and Correction of their Personal Information
An individual’s request for access to their personal information in the possession of WHATSNEXX should be directed to the WHATSNEXX Privacy Officer. In order to verify that the information is being released to the proper person, individuals may be asked to provide suitable identification or to otherwise identify themselves.
An individual may update or correct any of their personal information that WHATSNEXX has int its possession by contacting the WHATSNEXX store manager in the store they visited or the WHATSNEXX Privacy Officer and making a written request. Individuals may be asked to provide suitable identification or to otherwise identify themselves before any corrections will be made, and WHATSNEXX reserves the right to request appropriate proof of the correctness of any of the requested corrections.
9. Withdrawal of Consent
Individuals may withdraw their consent to WHATSNEXX’s use or disclosure of their personal information by contacting the WHATSNEXX Privacy Officer and making a written request. Individuals may be asked to provide suitable identification or to otherwise identify themselves.
In some circumstances, the withdrawal of consent to certain uses or disclosures of personal information may mean that WHATSNEXX is no longer able to provide certain products or services to the individual or may be unable to process returns, exchanges or refunds. If this is the case, WHATSNEXX will inform you when you contact us to withdraw your consent and give you the choice.
10. Record Retention/Destruction and Security
WHATSNEXX will only retain personal information for as long as it is necessary to process related transactions, maintain appropriate financial and audit records and protect WHATSNEXX’s legitimate commercial interests.
All personal information collected by WHATSNEXX is protected by security measures appropriate to the sensitivity of the information. All personal information stored in electronic form, including all information collected through the whatsnexx.com web site, is kept in confidential and secure data banks.
11. Online Privacy at whatsnexx.com
In order to serve customers better online, WHATSNEXX must collect and use certain personal information. This portion of the Privacy Policy gives more detail about what we do to protect personal information on the whatsnexx.com web site.
(a) What types of personal information is collected on the whatsnexx.com web site?
WHATSNEXX collects various types of personal information on the whatsnexx.com web site. For example, whatsnexx.com visitors can choose to complete an online form in order to participate in some activities on the web site or to take advantage of special offers. It may be necessary for visitors to sign in by giving their names, phone number, postal address and e-mail address. Personal information can also be required for participation in a contest or any promotions such as surveys or other activities that may take place through the whatsnexx.com site.
(b) Cookies
Like most Web sites, the whatsnexx.com web site uses cookies to record data on your movements (such as the last section of whatsnexx.com visited, last link clicked, the URL address visited before logging onto the whatsnexx.com web site, etc.) and on the type of computer and browser used. The data is stored in a small file located on your hard disk. These cookies are then used to identify browsers when users surf the whatsnexx.com web site in the future. COOKIES DO NOT IDENTIFY YOU OR DISCLOSE ANY PERSONAL DATA TO THE WHATSNEXX.COM WEB SITE and they do not have the capability to search for other types of data on hard disks. WHATSNEXX only uses the data it collects on the whatsnexx.com web site to improve overall whatsnexx.com customer and visitor surfing experiences, searches, and purchases or to compile general statistics.
Most browsers are programmed to accept cookies. However, you can modify your browser’s parameters to refuse cookies, though you may not be able to access all of the functions of the whatsnexx.com web site.
You may also access the contents of cookies on your hard disk by whatsnexx.com, although the data may not be readily decipherable.
(c) How does WHATSNEXX protect the personal information collected on the whatsnexx.com web site?
Passwords are used to identify whatsnexx.com web site users, who are their custodians and responsible for their confidentiality. Users should not disclose their passwords or authorize anyone to use them. WHATSNEXX uses passwords to protect the confidentiality of personal information to which users want access. Whenever users allow other people to use their computers, they should exit the computer from browsers at the end of each visit to the whatsnexx.com web site.
12. Changing the WHATSNEXX Privacy Policy
WHATSNEXX reserves the right to change the WHATSNEXX Privacy Policy at any time without notice. Any modification of the WHATSNEXX Privacy Policy will be published on the whatsnexx.com web site and made available in WHATSNEXX stores. Users are therefore encouraged to visit the WHATSNEXX Privacy Policy section of the whatsnexx.com web site regularly.